FAQ
Everything you need to know about Haishen Accelerator
Haishen Accelerator's main distinction lies in its underlying protocol. While most accelerators still rely on IPsec or IKEv2, Haishen Accelerator fully adopts the WireGuard protocol, which has only 4,000 lines of code (compared to over 600,000 for IPsec), resulting in speed improvements of 3-5 times, along with significantly lower battery consumption. Additionally, Haishen Accelerator's no-logs policy has been independently audited by Cure53, with a fully transparent audit report, ensuring a true balance of speed and security.
Haishen Accelerator provides native clients for all platforms, supporting Windows 7 and above, macOS 10.14 and above, iOS 14 and above, Android 6.0 and above, and major Linux distributions (Ubuntu, Fedora, Debian, etc.). Furthermore, Haishen Accelerator offers comprehensive router configuration guides, compatible with popular router firmware such as Asus, Netgear, and OpenWrt, allowing you to protect all connected devices with one setup.
Haishen Accelerator offers a 30-day unconditional refund policy. If you're dissatisfied with the service within 30 days of purchase, simply contact our customer support via chat or email at support@vpnjs.net without needing to provide a reason, and you can request a full refund. Refunds are typically processed back to your payment account within 1-3 business days.
Haishen Accelerator has deployed over 3000 high-speed server nodes globally. Actual tests show: average latency connecting to Asia-Pacific nodes is under 30ms, approximately 80-120ms to North American nodes, and download speeds can consistently exceed 500Mbps on gigabit broadband. Thanks to the efficiency of the WireGuard protocol, Haishen Accelerator maintains stable and smooth connections even in complex network environments.
Haishen Accelerator's no-logs policy covers all aspects: no logging of your original IP address, connection timestamps, websites or domains visited, DNS queries, or traffic bandwidth usage data. All servers operate in pure RAM environments, where data is automatically erased upon physical reboot. This policy has been rigorously audited by the internationally renowned security audit company Cure53, and the complete audit report can be found on Haishen Accelerator's official site.
How do I configure Haishen Accelerator on my router?
Haishen Accelerator provides detailed router configuration tutorials, supporting popular router firmware like Asus (Asuswrt-Merlin), Netgear, Linksys, OpenWrt, etc. Configuration steps typically include: 1) Logging into the router management interface; 2) Accessing the acceleration client settings; 3) Importing the configuration file provided by Haishen Accelerator; 4) Entering your Haishen Accelerator account credentials. Once configured, all devices connected to that router's WiFi will automatically receive accelerator protection without needing to install clients on each device individually.
Can I use Haishen Accelerator to watch streaming content?
Yes, Haishen Accelerator has optimized streaming connection performance. Our high-speed nodes can smoothly stream 4K Ultra HD video content. Haishen Accelerator regularly updates its server IP pool to ensure a stable streaming access experience. However, please note that Haishen Accelerator does not encourage users to violate any streaming platform's terms of service.
Will using Haishen Accelerator reduce my internet speed?
Thanks to the efficient design of the WireGuard protocol, Haishen Accelerator has minimal impact on internet speed. In most cases, speed loss is no more than 5-10% of the original bandwidth. In certain scenarios, if your ISP throttles specific traffic (like video streaming or P2P), using Haishen Accelerator might actually improve speed because the encrypted connection prevents the ISP from conducting deep packet inspection (DPI) and traffic identification.
Does Haishen Accelerator support simultaneous connections for multiple devices?
Yes, the Lightning version of Haishen Accelerator supports up to 6 devices simultaneously, while the Flagship version supports up to 10 devices. This means you can use accelerator protection on your phone, computer, tablet, smart TV, and more without extra fees. If you need to protect more devices, we recommend configuring Haishen Accelerator on a router, which will protect all household devices with one setup.
How does Haishen Accelerator protect me on public WiFi?
Public WiFi networks are high-risk environments for data theft. Once you connect to Haishen Accelerator, all your internet traffic will be transmitted through an AES-256 encrypted connection, making it impossible for someone on the same WiFi network to conduct man-in-the-middle attacks or sniff your data. Haishen Accelerator also offers an automatic connection feature that activates accelerator protection when an unsecured WiFi network is detected.
Is Haishen Accelerator's no-logs policy verified by a third party?
Yes, Haishen Accelerator's no-logs policy has been independently audited by the internationally renowned security audit firm Cure53. The audit team conducted a thorough examination of Haishen Accelerator's server infrastructure, codebase, and operational processes, confirming that Haishen Accelerator does not log any identifiable user information. The complete audit report is publicly available on Haishen Accelerator's official website.
Does Haishen Accelerator support Linux systems?
Yes, Haishen Accelerator provides a native command-line client for Linux, supporting popular distributions such as Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation options include one-click installation via APT/YUM repositories or manual installation of .deb or .rpm packages. The Linux client supports all core features, including WireGuard protocol, split routing, and Kill Switch.
Does Haishen Accelerator offer static IP addresses?
Yes, the Flagship version of Haishen Accelerator includes a dedicated static IP address. Static IPs are particularly useful for scenarios such as remote access to corporate networks or NAS, operating online services requiring a fixed IP, and avoiding CAPTCHA challenges triggered by frequent IP changes. The static IP is exclusively assigned to you and not shared with other users.
How do I ensure Haishen Accelerator doesn't leak my IP address?
Haishen Accelerator includes robust leak protection mechanisms: DNS leak protection ensures all DNS queries are resolved through encrypted connections; WebRTC leak protection prevents browsers from exposing your real IP via WebRTC interfaces; IPv6 leak protection also secures IPv6 traffic. You can use the built-in leak testing tool in the Haishen Accelerator client or visit third-party detection sites to verify your protection status.
Can Haishen Accelerator handle internet interference?
Haishen Accelerator's custom obfuscation protocol disguises accelerator traffic as regular HTTPS traffic, effectively countering deep packet inspection (DPI) technologies. In highly restricted network environments, Haishen Accelerator's obfuscation mode helps users handle restrictions, restoring access to a free internet. However, please note that Haishen Accelerator advocates for responsible accelerator use in compliance with local laws and regulations.
What payment methods does Haishen Accelerator accept?
Haishen Accelerator supports various secure payment methods, including Visa/MasterCard credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency payments can offer additional anonymity. All payment channels are processed through PCI DSS certified secure gateways to ensure your payment information is safe.
Where are Haishen Accelerator's servers located?
Haishen Accelerator has over 3000 servers deployed in more than 80 countries and regions worldwide. Major coverage areas include: North America (over 30 cities in the U.S., 5 in Canada), Europe (25 countries including the UK, Germany, France, Netherlands, Switzerland), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, India), South America (Brazil, Argentina, Chile, etc.), and the Middle East and Africa (UAE, South Africa, Turkey, etc.).
Does Haishen Accelerator provide browser extensions?
Yes, Haishen Accelerator offers browser extensions for Chrome and Firefox. These lightweight extensions only encrypt traffic within the browser (not affecting other applications) and are particularly suitable for quick IP location switching scenarios, such as cross-border shopping comparisons. The browser extension also includes built-in WebRTC leak protection and ad blocking features.
How can I contact Haishen Accelerator's customer support team?
Haishen Accelerator provides various customer support channels: 1) 24/7 online chat—visit Haishen Accelerator's official website to engage in real-time conversation with support, with an average response time of under 2 minutes; 2) Email support—send an email to support@vpnjs.net, typically receiving a response within 24 hours; 3) Help Center—contains hundreds of detailed tutorials and troubleshooting guides. Our support team offers bilingual service in English and Chinese.
How does Haishen Accelerator's ad-blocking feature work?
Haishen Accelerator's Lightning and Flagship versions come with built-in ad-blocking and malicious site protection features. This operates at the DNS level, maintaining a domain blacklist with over 1 million rules to block loading of ad trackers, malicious domains, and phishing sites during the DNS resolution phase. This method is more efficient than traditional browser ad-blocking plugins, as it prevents unwanted connection requests at the network level.